Responsibilities: Provide commercial parts support to our customers Handle incoming calls related to consumables, parts, service and equipment prices and delivery of orders Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries, non-conformances, returns and customer complaints Answer incoming phone calls and e-mails from all sales channels Leveraging your technical expertise, assist in investigating problems relating to Part Sales and Pricing Responsible to process Returns and credits Work with both RDC and GDC inbound replenishment and order fulfillment to expedite orders and actively seeking alternatives to improve our delivery and/reduce back-orders.

You will act as an escalation point for the Customer with a focus on manual allocations and finding alternative solutions.

Working with External Sales team and Supply Chain, you will coordinate and lead customer engagement activities from pro-active selling to follow-up and expediting open orders.

Maintain a courteous and professional demeanor and communication with customers and internal staff at all times Participate in employee development programs including product and application training, business and personal development opportunities Knowledge/Education: Five to ten years of Customer Service experience in the Mining & Construction industry preferred High school diploma required, post-secondary education preferred or equivalent work experience Persons in the Mining and/or construction industry will only be considered Must have 5+ Years working either underground or surface on Epiroc/Heavy Equipment Parts Technician with Red Seal Certification is an asset/preferred Proficiency in Microsoft Applications such Word, Excel, Outlook are an asset Experience in M3 is an asset Skills and Abilities: Must possess excellent oral and written communication skills Must be self-motivated, detail oriented, able to manage multiple priorities and highly organized This job description is not intended to be an exhaustive list of all duties,



responsibilities, or qualifications associated with the job.

Employees are held accountable for all duties of the job.

We believe all persons are entitled to equal opportunity.

We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities.

We also welcome applications from non-Canadians who are eligible to work in Canada.

We want you to take part in our journey.

Accommodation is always available on request for candidates taking part in all aspects of the selection process.

If contacted regarding your application, please advise your Human Resources representative should you require accommodation to attend an interview or participate in the selection process.

United.

Inspired.

Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

In the countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders.

We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

It all starts with people.

The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population.

To succeed, we need to speed up the shift towards more sustainable mining and construction industries.

We at Epiroc accelerate this transformation, together with customers and business partners in more than countries, by developing and providing innovative and protected equipment, digital solutions, and aftermarket support.

All new thinkers are welcome.

We are looking for those who want to develop, grow, and dare to think new.

In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation.

We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working.

This is how we do business for a sustainable future.

📌 Customer Care Representative (Timmins)
🏢 Epiroc
📍 Timmins