Our public sector client is seeking a Senior Business Analyst (10+ years) to support Enterprise Service Management initiatives using ITSM/ESM processes and Service

Now This role supports an Enterprise Service Management (ESM) project within a public sector workplace.

The position focuses on stakeholder needs assessment, business analysis activities, and process evaluation across multiple business lines using ITSM/ESM practices and Service

Now.

The work includes intake, workflow, service catalogue, and case management analysis supporting enterprise service delivery initiatives.

Contract, Remote Must Haves 10+ years in Business Analysis supporting enterprise initiatives Hands-on experience with ITSM/ESM platforms including Service

Now , intake, workflow, service catalogue,



and case management Stakeholder needs assessment across multiple business lines including elicitation, workshops, and requirements traceability Options analysis and cost-benefit input to business case development Nice to Have Lean process mapping Current-state and future-state process mapping Responsibilities Conduct stakeholder needs assessments across multiple business lines Facilitate elicitation sessions and workshops Document and maintain requirements traceability Perform options analysis for business initiatives Provide cost-benefit input into business cases Support intake, workflow, service catalogue, and case management analysis within Service

Now

📌 Senior Business Analyst (10+ years) to support Enterprise Service Management initiatives using ITSM/ESM processes and ServiceNow (Ottawa)
🏢 S.i. Systems
📍 Ottawa