Overview We are seeking a Reporting and Insights Manager to help shape the future of knowledge and content management at IGM.

In this role, you will lead the evolution of a machine learning search engine (Coveo) and a Content Management System (CMS), driving search optimization, platform enhancements, analytic, and AI-enabled solutions that improve how employees discover and use information.

As a key member of the Knowledge Management team, you will advance our knowledge strategy, deliver data-driven insights, and support initiatives to modernize our CMS that enhance the employee experience and operational efficiency across the enterprise.

Search Engine (Coveo) and Content Management System (CMS – Share

Point) Management Reporting, dashboards and analytics: Develop, maintain and publish dashboards and reports using tools such as PowerBI and Coveo usage analytics.

Translate data on usage, search performance, and content engagement into actionable insights that strengthen AI search relevancy, content governance and decision making.

Release implementation: Lead the deployment of Coveo releases and CMS updates.

Integrate Coveo with platforms like Salesforce, and Share

Point, develop new features, and optimize existing functionalities to support the content lifecycle process.

Maintenance: Perform regular updates, troubleshooting, and performance monitoring of Coveo and CMS platforms.

Ensure seamless operation by addressing technical issues and applying system enhancements.

Search Experience: Drive continuous improvements to enhance search capabilities, including relevancy tuning, query pipeline optimization, metadata configuration to improve content discoverability.

Content Experience: Improve content and knowledge experiences by applying information architecture, taxonomy, content organization, page design, and content usability best practices to ensure information is intuitive, accessible, and easy to find.

Collaboration: Partner with developers, product owners, and business stakeholder to identify content gaps, search deficiencies, and opportunities for platform innovation Training and Support: Deliver training and user support for CMS and Coveo platforms, ensuring teams can efficiently access and manage knowledge assets Documentation: Maintain detailed documentation of Coveo configurations, CMS workflows,



deployment processes and best practices.

Compliance and Security: Ensure adherence to security protocols and regulatory standards.

Implement measures to safeguard content integrity, confidentiality and availability.

Consultation expertise Serve the Center of Excellence (CoE) for KM, offering guidance on AI-powered search and CMS strategy.

Represent the KM team on cross-functional committees and working groups Design and execute KM initiatives that capture tactic knowledge and promote a collaborative, knowledge-sharing culture across business units.

Qualifications: Bachelor’s degree in information technology, knowledge management, or a related field 5+ years’ experience in content management system (CMS) (e.g., Modern Share

Point, Confluence) with a deep knowledge of publishing workflows and governance.

Proven experience deploying and maintaining AI-powered search engines like Coveo including Search configuration, query pipeline design, and relevance tuning Integration with platforms such as Salesforce and Share

Point Using Coveo APIs, analytic dashboards and machine learning models Proficiency in web technologies: HTML, CSS, Java

Script, and web publishing standards Proficient in Power BI for data visualization, performance reporting, and enabling data-driven decisions.

Understanding of machine learning, and natural language processing (NLP) concepts as applies to search and content personalization Robust analytical skills in content performance evaluation and user behavior analysis Excellent verbal and written communications skills with the ability to translate technical concepts into user-friendly content.

Familiarity with Salesforce and its integration with search and content platforms is an asset The expected annual base salary range for this role is $73,000 - $95,000, which is determined based on skills, knowledge and experience and geographic location.

In addition to base salary, this role is eligible for annual short-term incentive,



health and well-being benefits, retirement and savings plan, paid time off and career development.

Benefits: COMPETITIVE COMPENSATION & RECOGNITION : competitive base salary, performance-weighted bonus, education/career support, option to join Employee Share Purchase Plan with employer matching component. EMPLOYEE BENEFITS & INSURANCE: competitive health and dental coverage, flexible plan for you and your family and short-term & long-term disability plans. RETIREMENT SAVINGS PROGRAMS : voluntary Defined Contribution Pension Plan WORK LIFE BALANCE : paid volunteer days, competitive time off, including 10 wellness days off, Work

Perks discount program, hybrid & flex work arrangements. INCLUSIVE CULTURE AND DIVERSITY : living our core values: Be a Team, Be Accountable, Be Better, engaging with community through Business Resource Groups (BRG communities are volunteer employee-led groups formed around a common interest, identity, or background). IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas. IG is an accessible employer committed to providing a barrier- free recruitment experience.

If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to thank all applicants for their interest in IG Wealth Management; however, only those candidates selected for an interview will be contacted.

Artificial Intelligence in Recruitment: As part of our Talent Acquisition process, we may use artificial intelligence and automated tools to support activities such as candidate sourcing, application review, and interview scheduling.

These tools support the recruitment process; all hiring decisions are made by people.

📌 Manager Insights and Reporting (Ontario)
🏢 IG Wealth Management
📍 Ontario