Job Description The Service Desk Senior Technical Analyst provides technical leadership to the service desk team.

Working closely with the Service Desk Supervisor this role provides support to the Service Desk team, ensuring excellent technical support and governance.

This role is responsible for incident escalations and root cause resolutions, as well as administering Service Desk technology such as managing laptop, desktops & virtual environments, and Active Directory oversight.

The ideal candidate will possess excellent technical knowledge, solid analytical skills, and a desire to drive for continuous improvements.

The Senior Technical Analyst (HIS) provides technical leadership to the HIS Readiness team and the ICT Infrastructure teams.

Working closely with the ICT Management, Senior Project Manager HIS Readiness, and Director, the role supports infrastructure, end-user device, and technical planning activities, helping identify gaps, develop cost estimates and Total Cost of Ownership (TCO) inputs, and coordinate readiness efforts across the organization.

The ideal candidate will possess excellent technical knowledge, strong analytical skills, and a desire to drive for continuous improvements.

Lead the assessment of current-state ICT infrastructure, including end-user devices, networking, wireless coverage, telecommunications, server infrastructure, identity management, printing, and related technologies to determine readiness for a future HIS.

Develop and maintain inventories of end-user devices and technology assets across all hospital sites, identifying gaps, replacement requirements, standardization opportunities, and future-state needs.

Collaborate with clinical, operational, and ICT stakeholders to define future-state device, workstation, mobility, and infrastructure requirements required to support a shared HIS environment.

Support Total Cost of Ownership (TCO)



development by performing infrastructure and end-user device costing analyses, validating assumptions, developing estimates, and maintaining cost models and procurement forecasts.

Coordinate with vendors, partner organizations, and consultants to gather technical requirements, validate infrastructure assumptions, and support due diligence activities related to the shared HIS initiative.

Stay up-to-date with industry trends, technologies, and best practices to drive continuous improvement.

Qualifications Information Technology Degree or Diploma required Minimum of 3 years of progressive experience in the Information Systems field including service desk and end user environment applications, networking , operations and telecommunications Experience managing and administering of in

Tune + Autopilot, SCCM, VMware + VDI Images and Imprivata an asset Experience in Microsoft 365 administration including group policy management and user management as asset Knowledge of the Epic HIS as asset Minimum of 3 years computer hardware and peripheral equipment trouble shooting and support skills required Knowledge of networks (LAN/wireless) and telephony preferred Healthcare IT experience preferred Experience leading technical projects, partnering with stakeholders required Excellent verbal and written communication skills Proven business analysis and problem solving skills Proven superior customer service skills Proven technical writing/documentation skills required Must be able to work flexible hours as needed Must be able to meet the physical demands of the position Satisfactory employment and attendance record required Additional Information Status: Temporary Full-time (Approx. 18 months) Hours: Monday to Friday; Various rotating hour shifts; 0830-1630 (Hours are subject to change based on operational needs) Salary: $ to $ per hour Date Posted: October 20, 2026 Internal Applicants Due By: October 27, 2026 REF4275I

📌 Senior Technical Analyst (HIS) (Oakville)
🏢 Halton Healthcare
📍 Oakville