Job#: 3055544 Job Description: Senior Project Manager - Service

Now ITOM / AIOps Location: Remote (Canada or United States) Duration: Long-term contract (expected through current fiscal year and likely beyond) Job Type: 6- month rolling Contract (potential for extension or conversion to Perm) Work Model: Remote About the Opportunity Our Fortune 50 healthcare client is launching a strategic AIOps initiative within its IT Operations, Governance, and Operational Resilience organization.

This role will lead the planning and delivery of enhancements to an existing Service

Now ITOM environment, including the introduction of AI-driven capabilities such as Service

Now Now Assist.

The ideal candidate is a seasoned enterprise Project Manager who can create structure within an evolving initiative and drive delivery from project inception through execution.

Key Responsibilities Lead end-to-end planning and execution of a large-scale Service

Now ITOM and AIOps initiative.

Define project scope, budget, governance, milestones, risks, dependencies, and resource requirements.

Establish project structure, reporting cadence, RAID management, and stakeholder governance.

Coordinate cross-functional teams including IT Operations, Service

Now technical resources, operational resilience teams, business stakeholders, and external partners.

Manage project financials, timelines, stakeholder communications, implementation planning, and operational readiness activities.

Must-Have Qualifications Extensive experience leading complex enterprise technology projects as the dedicated Project Manager.

Proven experience managing scope, budget, schedules, risks, dependencies, governance, and executive communications.

Experience delivering projects within Service

Now environments, preferably involving Service

Now ITOM.

Strong understanding of IT Operations, infrastructure monitoring, operational resilience, or related technology functions.





Experience building project structure and delivery plans for newly approved initiatives with evolving scope and requirements.

Nice-to-Have Qualifications Direct experience leading Service

Now ITOM implementations or enhancement programs.

Experience with Service

Now AIOps, Now Assist, Event Management, Discovery, Service Mapping, or CMDB.

Healthcare, life sciences, consulting, or other regulated-industry experience.

Required Experience 10+ years of enterprise Project Management experience.

Experience delivering large-scale technology transformation, IT Operations, or Service

Now programs.

Hands-on experience with project portfolio management tools such as Planview, Clarity, Primavera, or similar PPM platforms.

Education & Certifications Bachelor's degree or equivalent combination of education and experience. PMP, PgMP, SAFe, and/or relevant Service

Now certifications preferred.

Application Process If interested, please apply directly or contact the Everforth recruitment team for additional information.

Candidates who can start immediately or on short notice will be given strong consideration.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe.

When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning.

We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly

Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of career development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

📌 Senior Project Manager – ServiceNow ITOM / AIOps (Mississauga)
🏢 Apex Systems
📍 Mississauga