About the WorkEstablish and maintain a portfolio of top tier VIP accountsGenerate incremental gaming revenue by anticipating, responding to and consistently meeting or exceeding player needsContribute to process and compliance initiatives that improve operations, efficiency, and service and provide coaching to improve team performanceLead Host and Associate team reporting to the Regional Manager of Player Development with weekly updates and reviews of individual host and associate performanceManage all aspects of the relationship with the player, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations including out of office hours when necessary.Maintain a personalized relationship with players, in order to have one to one knowledge of customer profiles including playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individualAssist host and associate level employees with developing their relationshipsThorough understanding of existing products, services and initiatives while proactively pushing new game offerings, channels and platformsWill communicate through established business channels new member welcomes, investigation, loyalty, sales, surveys, and the reactivation of lapsed membersUtilize daily reporting and analysis to assist with making sound business decisionsAssist the Regional Director of Player Development with the implementation and adoption of all new initiatives and policies, including sales performance programsMonitor individual customer betting behavior and ensure that bonuses,



gifts and hospitality invitations are offered in agreed timescales.Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectivelyFully comply with and uphold company expectations including policies, procedures, department goals and business strategyConduct themselves with the highest level of integrity and honestyHandles difficult customer interactions and situations in a calm, skilled and reasonable mannerTasked with managing outbound initiatives to fill special events, while also participating in offsite marketing eventsOther duties as required.About YouAt least 3 years of gaming experience either online or with a brick and mortar casinoAt least 1 year of experience with an online gaming operationAt least 2 years of experience in a sales related roleProven experience in online gaming, customer service, concierge, luxury telemarketing or other account managementExcellent computer skills with an emphasis on Excel, excellent communication skills and telephone etiquetteProficient in data management toolsPositively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all business conditionsAbility to review and comprehend player tracking screens, reports,



and all other necessary information and documentationAbility to communicate effectively with external contacts and all levels of employees.The ability to travel and attend both on and off property events throughout the United States and CanadaWill attend high level events designed for our top customers with minimum supervision and oversee team members at said eventsMUST HAVE:Passion for sports, casino and/or sports & casino bettingWhat We OfferCompetitive compensation packageFun, relaxed work environmentEducation and conference reimbursements.Parental leave top upOpportunities for career progression and mentoring others$80,000 — $100,000 CADPenn Interactive is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Base pay is one part of the Total Rewards that Penn Interactive provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Penn Interactive provides best-in-class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always‑on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.#J-18808-Ljbffr

📌 Vip Executive Host - C$80,000 - C$100,000 A Year (Winnipeg)
🏢 Penn Interactive
📍 Winnipeg