Service Technician

Are you organized and do you thrive in a fast-paced environment?
Do you have a unique interest in servicing and supporting printing equipment?
If so, then read on because we may have just the right opportunity for you as a member of the Canon Canada family! In this role, you will be responsible for providing maintenance and service to the customer base across the Ottawa (rotating on-call schedule).

You will perform installs, deinstalls, relocations, and corrective and preventative maintenance for complex printer solutions.

Key Responsibilities: Performing corrective and preventative maintenance on the printer systems which includes printers and pre and post equipment and software at the customer site and/or region

Maintaining excellent customer satisfaction, build strong relationships, and meet customer Service Level Agreements to ensure that the company is not penalized

Escalating unresolved problems according to predefined service procedures and as per escalation process

Performing installations, deinstallations, and/or relocations at customer site

Obtaining necessary training to remain current on all technical aspects of PPS systems

Maintaining parts inventory, diagnostic and physical tools

To Succeed, You Will Need: Employee's Degree, or Vocational or Technical School Degree in electrical or mechanical studies

Mechanically inclined and some technical service experience

Strong analytical skills are required to review equipment, analyze issues, and troubleshoot systems

Excellent project and process management

Basic computer, technical and equipment operation skills





Exemplary time management and multi-tasking skills

Occasional travel outside of territory is required

Ability to work on a rotating 24/7 schedule

Why Join? VIRTUAL WORKThis position offers a Virtual work schedule.

You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)When working from home, a reliable internet connection is required.

Remote work is supported with cloud-based applications and collaboration toolsBENEFITSComprehensive health coverage plan that includes medical, dental and vision

Life insurance, disability and wellness programs

Vacation, Paid Personal Time and Sick days

Matching RRSP contribution & Profit-Sharing Program

Tuition Assistance Program for qualified continuing education

Discounts on Canon products, retailers, memberships and more!EMPLOYEE PERKSEmployee referral program

Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products

Community involvement A (1) current vacancy exists.

Canon Canada Inc. is committed to transparent and fair compensation and job postings.

Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Compensation Range $64,000-75,000 annually. #LI-CD1

📌 35138 (Ottawa)
🏢 Canon Careers
📍 Ottawa