Drive SaaS customer success at Pagefreezer through strategic account management, renewals, and revenue growth while helping protect integrity online.

As a Customer Success Specialist, you will build B2B relationships, understand account priorities, and help customers maximize their investment. You will identify solutions, support product adoption, and contribute to retention and expansion. The work includes using CRM tools, including HubSpot, while collaborating across teams.

Key Responsibilities:

- Build customer relationships that foster trust, engagement, and satisfaction
- Develop success plans and monitor account health metrics
- Drive adoption, upselling, cross-selling, and renewals
- Maintain sales activity records in CRM tools




- Advocate for customers and escalate concerns internally

Requirements:

- Proven success in SaaS B2B account management
- Experience supporting revenue retention and growth
- Comfort using software tools, CRMs, LinkedIn, and Zoom
- Robust communication, presentation, problem-solving, and adaptability skills
- Ability to lead renewals and renegotiations

Apply customer success, account management, and renewal expertise to help Pagefreezer customers achieve lasting value.

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📌 SaaS Customer Success Account Manager (Vancouver)
🏢 Pagefreezer
📍 Vancouver