Lead client services managers and strategic relationships at Fintel Connect, using people leadership and performance marketing expertise. Manage managers while maintaining senior client accountability.As Senior Client Services Manager, you will oversee Client Services Managers and Account Managers while directly owning significant client relationships. You will set standards across pods, develop managers, and strengthen client work quality. The position supports Fintel Connect’s affiliate marketing solutions for financial institutions across North America.Key Responsibilities:Coach managers through client calls, one-on-ones, and reporting reviewsSet pod goals and OKRs, then conduct quarterly performance conversationsOwn senior client strategy, targets, performance, and renewalsManage escalations, churn risks,



and portfolio expansion opportunitiesImprove onboarding, health monitoring, reporting, and operational visibilityRequirements:Seven or more years in client services, account management, or performance marketingAt least three years managing people directlyEvidence of developing people and building lasting capabilityStrong Excel and PowerPoint skills with data comfortTechnical curiosity about tracking and integrationsBring manager development, client relationship leadership, and performance insight to Fintel Connect’s growing Client Services team.#J-18808-Ljbffr

📌 Client Services Leadership Role At Caat - C$72,000 - C$80,000 A Year (Winnipeg)
🏢 Amex GBT
📍 Winnipeg