Build Scribd’s training and quality program with curriculum design, QA standards, and AI-enabled review across flexible work locations. Shape consistent support experiences.

As a Senior Training and Quality Assurance Strategist, you will establish scalable standards for Customer Operations. You will support internal teams and outsourced partners through knowledge management, calibration, and performance-focused learning. Your work will connect QA insights with workflow improvements, customer advocacy, and compliance.

Key Responsibilities:

- Design training curricula, quality rubrics, and calibration processes
- Maintain agent knowledge bases and training programs
- Identify skill gaps through QA data and leader feedback




- Measure training impact on real performance and report results
- Run root-cause analysis and improve workflows with leaders

Requirements:

- Four-plus years in training, QA, learning, or operations
- Experience building curricula and quality standards
- Adult learning design and facilitation experience
- Knowledge base and learning management system experience
- Robust data fluency and influence without formal authority

Apply training strategy, quality assurance, data fluency, and influence skills to strengthen Scribd Customer Operations.

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📌 Senior Training Quality Assurance Strategist (Vancouver)
🏢 Scribd
📍 Vancouver