AI-Driven CX Transformation Analyst (Hybrid, 12-month) (Toronto)

AI-Driven CX Transformation Analyst (Hybrid, 12-month) (Toronto)

26 Oct
|
City of Toronto
|
Toronto

26 Oct

City of Toronto

Toronto

City of Toronto seeks a Business Analyst 311 to lead AI enablement within the Customer Experience Division. You will apply business analysis and project leadership to identify, assess and implement AI solutions that improve customer experiences and service accessibility.

Reporting to the Director, Service Design & Delivery, you will develop use cases and governance practices, guide cross-divisional teams, and drive continuous improvement, while aligning with corporate objectives and budget

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📌 AI-Driven CX Transformation Analyst (Hybrid, 12-month) (Toronto)
🏢 City of Toronto
📍 Toronto

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