Lead travel claims operations in Hamilton, Ontario, using claims leadership and process improvement skills in a hybrid, three-day office schedule. This newly created Travel Claims Manager position reports to the Vice President of Operations. You will oversee approximately 30 claims professionals, including three team leads, supporting a major US insurer client. The work covers cancellations, delays, medical emergencies, baggage issues, and student accidents. Key Responsibilities:
Coach claims examiners and team leads directly Develop team leads into supervisors through guidance Manage daily operations against KPIs and service standards Implement e-claims systems and AI-powered tools Oversee litigation files and regulatory compliance Requirements:
10+ years of progressive claims leadership experience Experience managing high-volume claims teams Background in process improvement and system implementation Experience with claims technology and automation tools Solid communication, analytical, and problem-solving abilities Bring hands-on leadership, claims technology experience, and operational discipline to travel insurance claims management in Hamilton.