Elevate the resident experience with Morguard, one of Canada's top real estate firms. As a Resident Services Specialist, you will ensure exceptional service and satisfaction for all residents.At Morguard, we're seeking a passionate individual to provide concierge-level service in our premium multi-residential properties. This role requires excellent communication and customer service skills, fostering a culture of excellence from lease approval to move-out. With a commitment to diversity and collaboration, you will play a vital role in ensuring residents feel valued and supported.Key Responsibilities:Manage concierge-style services for residentsMonitor move-in dates for property standardsCommunicate with future residents for a smooth transitionFollow up with new residents for satisfactionResolve resident issues and disputes promptlyRequirements:1-3 years in customer service or hospitalityDegree/diploma in hospitality or related fieldStrong communication and organizational skillsProficient in Microsoft OfficeAbility to multi-task in a agile environmentMake a meaningful impact in enhancing resident satisfaction at Morguard.