Deliver polished guest service across the hotel entrance, lobby, valet parking, and baggage handling while supporting arriving guests. Use customer service skills and a current driver’s licence daily.

Reporting to the Guest Services Manager, the General Support Agent welcomes hotel guests and provides necessary information. The role combines valet operations, baggage assistance, room-feature guidance, and conference and banqueting preparation. Previous customer service experience, excellent service, and an energetic, qualified approach are required.

Key Responsibilities:

- Greet arriving guests, open doors, and explain parking procedures
- Park and retrieve cars while recording licence plate numbers
- Assist guests with baggage and special requests




- Prepare conference and banqueting rooms to hotel standards
- Identify stored bags and show guests room features

Requirements:

- Previous customer service experience
- Current driver’s licence for automatic and standard transmissions
- Ability to lift up to 50 pounds and remain standing
- Professional, enthusiastic, energetic, people-oriented approach
- Second language considered an asset

Bring dependable driving, attentive service, and guest assistance skills to the hotel’s lobby, entrance, valet, and baggage operations.

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📌 Hotel Valet and Guest Services Agent (Montreal)
🏢 Germain Hotels group
📍 Montreal