Description & RequirementsSmurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.Job Title: Technician, Technical ServicePreferred location: Greater Toronto AreaRole SummarySenior service Technician is a fully competent field technician capable of independently performing installations, troubleshooting, repairs, and customer training with limited supervision.Key ResponsibilitiesIndependently install, service, maintain, and troubleshoot Smurfit Westrock equipment.Diagnose and resolve mechanical and electrical issues efficiently.Perform machinery audits, preventative maintenance, and service visits independently.Train customer operators and maintenance personnel effectively.Clearly explain repairs performed and preventive recommendations.Conduct exit reviews with customers to ensure satisfaction and alignment.Ensure service reports, customer signatures, and expense reports are completed accurately.Communicate status, issues,



and recommendations proactively to Service Management.Adhere to utilization targets while maintaining service quality and safety.Experience & Skills2-5 years of relevant mechanical and field service experience.Strong mechanical troubleshooting skills; working electrical knowledge.Demonstrated ability to work independently in customer environments.Solid understanding of OSHA and site-specific safety requirements.Solid written and verbal communication skills.French is an assetModerate proficiency in Microsoft Office and digital reporting tools.Travel & Work EnvironmentTravel requirement: Up to 70-80% of domestic travel, international travel is minimal but may occur.Must have own transportationExtended travel durations may include:Short service calls across multiple customer sitesStandard assignments of 1-2 weeksWork hours may vary based on customer production schedules and can include occasional off-shift support.Performance ExpectationsConsistently high-quality repairs and installations.Strong customer satisfaction feedback.Minimal rework or follow-up issues.Reliable utilization and schedule adherence.Effective communication with internal teams.This posting is for an existing job vacancy. The salary range for this position is $54375.00- $90625.00. The range listed is the expected pay for roles in Ontario, Canada. Your pay will be based on factors such as your skills, experience, and education.Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

📌 Service Technician Supervisor (Fort Erie)
🏢 Smurfit Westrock
📍 Fort Erie