Job Identification: 226214Job Category: Food and BeverageJob Schedule: Full timeSalary $68,000 - $72,000/ CAD/ AnnuallyEqual Opportunity EmployerEOE, including disability/vetsExceptional Hospitality Starts with YouPicture yourself brightening someone's day. When you join our hotels team, that's exactly what you'll do every time you come to work! As an Assistant Executive Lounge Manager, you're not just managing a space, you're leading a team and curating elevated, personalized experiences for Hilton Honors Diamond Members and Executive Lounge guests through exceptional service, operational excellence, and a focus on both guest satisfaction and business results.This position is for an existing vacancy. Expected start date is November 15, 2026.What will it be like to work for Hilton?Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes in our Team Members:Living the ValuesQualityProductivityDependabilityCustomer FocusTeamworkAdaptabilityWhat benefits will I receive?You will be offered a competitive benefits package. As a team member, you will also become eligible to receive discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.ACCESSIBILITYHilton Hotels and Resorts are committed to providing equality of services, and access to facilities for all our guests. For more information on this hotel's Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at [email protected] or call 1-844‐398‐0378.Here's what you'll do during a typical day:People Leadership and Team StandardsRecruit, train, coach,



and develop the Executive Lounge team to seamlessly deliver consistent, polished, and anticipatory service.Establish and maintain service standards, appearance, teamwork, and accountability standardsManage scheduling, labor budgets, and departmental operationsProvide performance feedback, recognition, coaching, and corrective actionGuest Experience and Diamond Member EngagementDeliver personalized service for Diamond Members and eligible guests before, during, and after their stayAnticipate guest needs, profiles and preferences to create thoughtful experiencesServe as the primary contact for guest requests, concerns, and service recovery.Coordinate VIP arrivals, special occasions, and pre‐arrival requests with other departments to deliver a memorable guest experiencesMaintain accurate guest profiles, support reservation‐related processes, and ensure timely follow‐up for unresolved concernsManage accurate Lounge access and digital key delivery for eligible guests.Food and Beverage OperationsOversee daily Executive Lounge operations, presentation, and service standardsCoordinate Executive Lounge, and boardroom set up and presentation requirements including decor, setup, collateral replenishment, and service readiness for daily operations and special occasions.Partner with Culinary and Food & Beverage teams to maintain product quality, consistency, and appropriate offering levelsEnhance the guest experience through knowledgeable and personalized beverage serviceAdjust staff and service levels based on business needs and guest flowSupport other Food & Beverage outlets as requiredOperational Excellence, Compliance, and CollaborationMaintain cleanliness, food safety, health and safety, and brand standards throughout the Executive LoungeSupport inventory management, cost control, and waste reduction initiativesManage effective communication with other departments and hotel leadership to ensure guest needs, operational changes, and service opportunities are addressed promptlyPrepare and distribute operational, stay experience,



and activity reportsManage Executive Lounge boardroom booking requestsMonitor facilities and equipment, coordinate maintenance and deep cleaning as neededEnsure compliance with EcoSure, food handling and alcohol standardsCreate memorable experiences and surprise and delight opportunities for Hilton honors guestsWhat It Takes to Make the StayAt Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member.To successfully fill this role, one should maintain the following attitudes, behaviors, skills, and values:A degree or diploma in Hotel Management or equivalentMinimum 2 years' guest service or Food & Beverage management experienceExcellent leadership, interpersonal, and communication skillsCalm, efficient, and organized approach to workProfessional personal presentationA passion for delivering exceptional guest serviceMust be legally eligible to work in CanadaMust be smart serve certifiedIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Previous experience in an Executive Lounge or Food & Beverage experience in a hotel environmentIntermediate level experience with MS OfficePrevious experience with hotel PMS systems is an asset.Join an Award-Winning Workplace CultureAt Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.Our award‐winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world‐class brands (https://www.Hilton.Com/en/brands/), and a company‐wide commitment to providing the best stay for every guest, we're setting recent standards for the future of travel.Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.Curious about life at Hilton? Explore our Careers Blog (https://jobs.Hilton.Com/blogs) to see why we're more than a great place to stay—we're a great place to work.

📌 Assistant Executive Lounge Manager (Toronto)
🏢 Hilton
📍 Toronto