Support Alberta Health Services leaders with advanced HR administration, customer service, and informed recommendations in a hybrid Alberta contact centre role.

As an Administrative Support V, you will serve as a Manager Service Specialist within the Human Resources Contact Centre. Use policies, procedures, collective agreements, and best practices to guide solutions. Apply HR administration, payroll, e-People knowledge, reporting, and conflict resolution skills while supporting operational leaders and HR Business Partnerships.

Key Responsibilities:

- Provide informed recommendations to operational leaders and HR partnerships
- Resolve conflicts and de-escalate complex, stressful situations
- Monitor metrics, analyze reports, and update leadership regularly




- Build relationships with stakeholders across the organization
- Address inquiries and issues within required timelines

Requirements:

- Post-secondary education in office or business administration
- Four-plus years of extensive client service experience
- Two-plus years in shared services, HR, payroll, or advantages
- Intermediate Microsoft Word, Excel, and Outlook skills
- Fluent written and spoken English, typing at least 50 words per minute

Apply HRSS expertise, reporting ability, and customer service skills as a Manager Service Specialist supporting Alberta Health Services.

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📌 Manager Services Human Resources Specialist (Calgary)
🏢 Alberta Health Services
📍 Calgary