Position Overview
Responsible for supporting the Director, Event Technology with all audio visual services duties in locations producing greater than three million dollars in revenue. Acts as a liaison between the Operations and Sales teams. Maintains a profitable location while controlling costs and achieving the overall goals of the organization.

Key Job Responsibilities
Operations Management

Directs the operations team on daily equipment setups and strikes.

Ensures appropriate business levels will be accommodated by scheduled staff members and delegates tasks appropriately.

Mentors and supervises operational staff to provide outstanding customer service, ensuring that room sets are completed according to the company’s standards.

Establishes excellent working relationships with hotel/resort staff and executives, team members, neighboring locations and all vendors.

Utilizes the billing system to coordinate invoicing activities and ensures accuracy.

Asset Management

Ensures that inventory control procedures are followed to maintain proper inventory levels while also maintaining safety, security, and quality assurance of all gear.

Manages the on-site equipment inventory and sources internal gear from other locations before sub-renting externally.

Ensures that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.

Keeps the inventory in good working condition and acts quickly to have gear repaired as necessary.





Researches and remains current on new technology and equipment to purchase.

People Development

Maintains a positive employee relations environment for all Audio Visual and Business Center (if applicable) team members.

Manages staff to support the growth of the business and accomplish the organizational goals.

Provides focused and continued coaching to develop the skills of team members.

Manages human resources activity including selection, performance management, and training and development.

Portrays a polished, skilled image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.

Training and Development

Ensures employees are properly trained in all areas. Supports property-wide training programs including but not limited to OSHA, Safety, Educational and Employee Enhancement programs.

Provides mentoring and coaching to assure the continual development of team members.

Trains technical staff and models appropriate use of all technical equipment.

Recommends team members for additional training opportunities as needed.

Job Requirements

High School Diploma is required. Bachelor’s degree is preferred.

3+ years of audio visual experience

1+ years of supervisory experience

Working knowledge of audio visual equipment in a live show environment

Experience handling pre-planning and operations of large audio visual events

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📌 Director of Operations - Niagara Falls (Ontario)
🏢 Encore
📍 Ontario