Lead audio-visual floor operations with Encore, combining customer service and team supervision in a hotel or convention center setting.
The Event Operations Manager manages daily technician workflow, equipment delivery, inventory control, and client service. This manager also schedules staff, reviews billing, supports meetings, and ensures setups meet client and hotel specifications. The position reports to an Operations Director or Director, Event Technology at qualifying locations.
Key Responsibilities: Manage daily floor activities and technician workflow
Supervise scheduling, timekeeping, delegation, and team performance
Maintain equipment sheets, inventory levels, safety, and security
Meet guests onsite and verify equipment setup functionality




Mentor technicians in customer service and onsite upselling
Requirements: High School Diploma required; Bachelor’s degree preferred
Four-plus years audio-visual and hospitality experience
Two-plus years supervisory experience or Encore ADOP completion
Working knowledge of live-show audio-visual equipment
Proficiency with Microsoft Office, Internet, hardware, and software
Bring audio-visual operations, leadership, inventory control, and customer satisfaction expertise to Encore’s event services teams.

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📌 Event Operations Manager Audio Visual (British Columbia)
🏢 Encore
📍 British Columbia