Lead B2B SaaS customer success at Canals through onboarding, training, adoption, renewals, and technical problem-solving across a remote-first team.
As Customer Success Manager, you will own post-sale relationships for a portfolio of accounts. You will help wholesale distributors scale with Canals automation and AI. The work combines relationship management, strategic enablement, usage analysis, and cross-functional collaboration with Product and Engineering.
Key Responsibilities: Own customer relationships, adoption, retention, and renewals
Lead onboarding and training sessions across customer teams
Monitor usage metrics and identify adoption gaps
Facilitate business reviews demonstrating ROI and future goals




Partner with Product and Engineering to resolve issues
Requirements: Typically five to eight years in B2B SaaS Customer Success
Experience driving adoption, utilization, and end-user training
Proven ownership of renewals and retention
Solid communication and relationship-building skills
Ability to explain technical concepts to non-technical audiences
Bring customer relationship management, product adoption, and renewal expertise to help Canals customers scale confidently with automation.

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📌 B SaaS Customer Success Manager (British Columbia)
🏢 Canals
📍 British Columbia