Lead Sephora’s client experience at Yorkdale through team coaching and sales floor performance. This full-time, on-site role prioritizes exceptional service.
As Client Experience Manager, you oversee Sephora’s Stage and lead Stage Experience Leads and Beauty Advisors. You report to the Store Director while collaborating with Operations & Talent and Beauty Services Managers. Your work includes training, client feedback, events, visual merchandising, and vendor engagement.
Key Responsibilities: Train new and existing Beauty Advisors
Address client feedback through Medallia and direct interactions
Manage in-store events with Beauty Services
Maintain sales floor visuals, testers, and supplies
Support brand training and coaching effectiveness
Requirements: Two to four years’ management experience in beauty, retail, or service
Proven success engaging and coaching teams
Composure and managerial courage during difficult conversations
Ability to identify and develop in-store talent
Communication skills and Windows, Word, and Excel experience
Bring coaching, client service, and sales floor leadership to Sephora’s Stage at Yorkdale in North York.

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📌 Sephora Client Experience Manager (Ontario)
🏢 Sephora
📍 Ontario