Support industrial gas customers from Air Liquide’s Burlington office using Oracle ERP, Salesforce, and careful order management. Maintain service reliability through accurate, safety-conscious customer support.
As a Customer Experience Center Representative, you will process cylinder gases, liquids, and hardgoods orders while coordinating with operations. The role includes quote conversion, returns, claims, invoicing, and customer inquiries. You will navigate Oracle, Salesforce, RingCentral, Servitrax, BeConnected, and Google Suites.
Key Responsibilities: Process diverse gas and hardgoods orders
Manage order lifecycles, changes, holds, and cancellations
Convert finalized CPQ quotes into active sales orders
Handle returns, claims, payments, and invoice requests




Resolve customer inquiries and coordinate operational escalations
Requirements: Post-secondary diploma in Marketing, Sales, or related field
Two to five years’ experience in a similar position
Experience with Oracle, Salesforce, RingCentral, and Google Suites
Excellent written and oral English communication skills
Robust time management and collaboration competencies
Bring organized order management, ERP navigation, and customer communication skills to Air Liquide’s Burlington customer experience center.

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📌 Customer Experience Center Representative (Ontario)
🏢 Air Liquide
📍 Ontario