Lead IT infrastructure service delivery for Capgemini in an onsite Toronto role, directing client relationships, governance, and operational performance.
This director-level position serves as the senior interface between clients and Service Delivery Operations teams. You will partner with Client Partners, Client Delivery Partners, operations, commercial teams, legal stakeholders, and client executives. The work spans contract performance, financial management, service excellence, client satisfaction, risk management, and account growth.
Key Responsibilities: Lead strategic client relationships and executive issue escalations
Monitor SLA performance and direct recovery plans
Oversee contract changes, governance, and service improvement planning
Manage billing,



forecasting, margins, and cost controls
Identify organic growth opportunities within existing accounts
Requirements: Leadership experience in infrastructure service delivery
Engagement management experience
ITIL V3 Foundation certification
Solid commercial and executive communication skills
Ability to manage contractual and financial performance
Direct Capgemini service delivery through ITIL governance, financial ownership, executive communication, and continuous improvement in Toronto.

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📌 Principal IT Service Delivery Director (Quebec City)
🏢 Capgemini
📍 Quebec City