Our client is looking for a seasoned Technology Delivery Lead to drive a complex ServiceNow program end-to-end for a confidential banking client. The program supports a retail banking transformation across operations, branches, contact centre and support teams, leveraging ServiceNow Financial Services Operations (FSO).

Location:
Montreal, QC, hybrid preferred

Contract:
November 2026 to April 30, 2027

Openings:
1

Language:
French required, bilingual

Target pay rate:
$120–$150 CAD/hour

Responsibilities

Own delivery of multiple concurrent technology initiatives, from requirements through build, testing, deployment and value realization.

Establish integrated delivery plans, milestones, dependencies and release commitments.

Lead distributed Canada/India teams, aligning capacity, ownership and accountability across internal teams, vendors and delivery partners.

Manage scope, RAID, dependencies, capacity and delivery risks.

Challenge development progress, estimates, test coverage, defects, environment readiness and data readiness.

Ensure release readiness and successful production deployment, resolving critical blockers.

Provide concise executive status reporting and escalations through client governance and committees.





Navigate cross-functional stakeholders, drive decisions and ensure solutions meet business requirements and intended outcomes.

Required Qualifications

Robust technology delivery leadership with experience delivering complex, multi-workstream programs concurrently.

ServiceNow delivery experience.

Strong team leadership and accountability, with the ability to challenge progress and commitments.

Experience managing distributed Canada/India or offshore teams.

Ability to assess and challenge technical delivery, including development, testing, defects, environments and data readiness.

Strong command of scope, milestones, dependencies, RAID, capacity and release readiness.

End-to-end ownership mindset and strong stakeholder management skills to navigate banking stakeholders, governance and committees.

Experience managing multiple vendors and delivery partners.

Ability to operate effectively with ambiguity and evolving requirements.

French-speaking and bilingual.

Nice to Have

ServiceNow certification.

Experience delivering ServiceNow FSO solutions.

Banking or financial services experience.

Montreal-based.

#J-18808-Ljbffr

📌 Technology Delivery Lead (36115) (Quebec City)
🏢 Myticas Consulting
📍 Quebec City