Are you a dependable Deskside Support Analyst ready to deliver exceptional end-user support?

Working with one of our top financial clients, this role calls for a Senior Deskside Support Analyst (Microsoft 365 & End User Support). This position involves providing comprehensive end-user support in a Microsoft-centric setting, supporting a primarily remote workforce with some onsite responsibilities, ensuring efficient technology operations and user satisfaction.

Pay rate range (CAD): $40.00/hr – $50.00/hr

Responsibilities

Provide deskside and remote support for end users, troubleshooting hardware, software, connectivity, and access issues

Support Microsoft 365 applications including Outlook, Teams, SharePoint, OneDrive, and Office suite

Deploy, configure, and maintain laptops, peripherals, and mobile devices

Manage user onboarding, offboarding, and access requests

Support security protocols such as permissions, MFA, device compliance, and account administration

Assist with internal and customer-facing application troubleshooting and support payment processing systems

Coordinate incident resolution, service requests, and user issue tracking

Document procedures, configurations, and troubleshooting activities accurately

Support meeting room technology and basic AV systems

Collaborate with vendors, internal teams, and external contacts to facilitate technology improvements and upgrades

Support operational initiatives and participate in technology enhancement projects

Desired Skill-Set

Strong experience in deskside and end-user support

Proficient with Microsoft 365,



including Outlook, Teams, SharePoint, and Office applications

Demonstrated troubleshooting skills across hardware, software, networking, and applications

Knowledge of Windows desktop support and device management

Familiarity with user administration, security, MFA, and access management

Excellent customer service and communication skills

Ability to work independently in a small team environment

Strong organizational skills and attention to detail

Reliable with the ability to support remote and onsite users

Nice to Have

Experience supporting payment processing systems

Exposure to Microsoft Intune or endpoint management platforms

Basic networking knowledge

Support experience with AV and meeting room technology

Experience working within managed services or consulting environments

BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.

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📌 Senior Deskside Support Analyst (Microsoft 365 & End User Support) (Ontario)
🏢 BeachHead
📍 Ontario