Design IVR and Contact Center applications using Genesys, Cisco, Amazon Connect, NICE, Avaya, or Nuance platforms. Support cloud and telephony solutions.
This engineer leads design, development, implementation, and support for IVR and Contact Center applications. The work includes contact flow design, call routing, self-service solutions, and speech recognition. It also connects CTI, APIs, web services, and backend systems.
Key Responsibilities: Lead IVR and Contact Center application design
Develop and implement contact center applications
Design contact flows and call routing solutions
Support self-service and speech recognition capabilities
Integrate CTI, APIs, web services, and backend systems
Requirements: Strong experience with IVR and Contact Center platforms
Experience with cloud-based contact center solutions
Knowledge of telephony technologies and CTI integration
Robust project and stakeholder management skills
Familiarity with Agile or Scrum methodologies
Apply engineering, integration, leadership, and communication skills across IVR, contact flows, cloud platforms, and telephony technologies.

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📌 IVR Contact Center Engineer (Ontario)
🏢 apptoza
📍 Ontario