Are you bilingual in French and English and are comfortable working in a fast-paced, customer-focused environment?

Are you looking for a stable role at an excellent organization?

The Company
Our Client is a Canadian wholesaler with a dedication to selecting the best products from around the world.

Company Perks and Rewards

Competitive Salary ($58-65K)

Generous vacation and benefits

Stable, supportive work environment

Ongoing training to set you up for success

The Job!
As a Bilingual Customer Success Specialist, you will serve as a key point of contact for customers, supporting assigned sales territories in partnership with an Account Manager. You will:

Manage incoming orders and coordinate timely processing of customer requests and product samples

Proactively connect with customers by phone and email to share updates, recommend solutions, and identify growth opportunities

Prepare and organize sales support materials, including presentations, pricing tools, and product information

Distribute regular territory communications and promotional updates

Maintain accurate customer records and ensure account information remains current

Respond promptly to pricing inquiries, order status questions, and service-related concerns

Identify and research potential markets and prospects within the assigned territory

Assist with sales quoting, rebate summaries, and internal reporting as required

Collaborate cross-functionally,



including occasional support with collections and administrative tasks

What you bring to the job
You are someone who is comfortable engaging customers by phone, email, and virtual presentations. You come with:

Fully bilingual in English and French, with strong spoken and written communication skills

Extensive experience (10+ years) in sales coordination, customer success, or inside sales support

Highly organized with strong attention to detail and follow-through

Strong proficiency in Microsoft Office tools (Word, Excel, PowerPoint) and general business systems

Team-oriented team player with a proactive, solutions-oriented mindset

Background supporting product-based sales, particularly regulated or technical product lines is an asset

Experience working within a close-knit or entrepreneurial business setting

Post-secondary education in Business, Sales, Marketing, or a related field—or equivalent professional experience

Expected Compensation: CAD $60,000.00 - $65,000.00 per annum.

Existing Position Vacancy: Yes

I really look forward to hearing from you, but please understand that I will only be contacting those that are applicable for the role!

Options Consulting Solutions is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an in-person interview will be asked whether specific accommodations are needed to support a personal disability.

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📌 Bilingual Customer Success Specialist (Ontario)
🏢 Options Consulting Solutions
📍 Ontario