Support patients through treatment journeys as a Patient Care Specialist using empathetic communication and reimbursement expertise in Calgary’s hybrid office model.
At Specialty Health Network, a Shoppers Drug Mart division, you will serve as the main patient contact. The full-time role combines customer service, patient advocacy, financial assistance, and prescription coordination. You will collaborate with colleagues, physician clinics, and case managers to support patient and physician experiences.
Key Responsibilities: Conduct welcome calls and obtain required patient consent
Explain case management, reimbursement, training, and compliance offerings
Explore medication funding and maintain reimbursement documentation
Coordinate therapy access, medication delivery, and self-injection training




Report adverse events and product technical complaints promptly
Requirements: Two to three years’ healthcare or pharmaceutical industry experience
Two to three years’ customer service or call centre experience
Knowledge of public and private drug reimbursement plans
Robust Microsoft Office, Windows, and customer database skills
Residence in Calgary and availability for hybrid office work
Bring patient advocacy, reimbursement knowledge, and strong communication to Specialty Health Network’s Calgary support programs.

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📌 Patient Care Specialist Calgary Hybrid (Ontario)
🏢 Shoppers Drug Mart
📍 Ontario