Air Canada in Dorval, Quebec seeks an instructor to plan, facilitate, and continuously improve training for front-line Contact Centre employees. You will coordinate regional training needs, deliver learning programs, and provide coaching and operational support to employees and instructors.
The role also supports instructors under LO U17, through coaching, guidance, and operational coordination. Travel is required approximately 20% to 30% of the time and collaboration with CCST is essential for
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📌 Frontline Training Instructor Travel & Coaching Specialist (Quebec City)
🏢 Air Canada
📍 Quebec City
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