At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position
We are seeking a Credit Specialist to join our team and play a vital role in managing Accounts Receivable for our commercial accounts. Reporting to the Credit Manager, you will ensure the effective and timely processing of billing and documentation while building effective relationships with customers, builders, and co-workers. Your attention to detail, strong communication skills, and commitment to accuracy will contribute to our mission of delivering exceptional service and value to every customer.

What we offer
We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities.

Health & dental benefits

Personal care days

Statutory holidays off

Employee & family assistance program

Staff incentives and rewards

Employee discounts

What you'll be doing

Accounts Receivable Management: Oversee assigned accounts, ensuring accurate billing, timely payments, and resolution of outstanding issues while maintaining detailed records in Syspro

Customer Service: Build and maintain strong relationships with customers, builders, and businesses by addressing inquiries, resolving concerns, and providing exceptional support

Invoice and Payment Reconciliation: Investigate and resolve discrepancies, shortages, and overages in invoices, and process adjustments, write-offs, and project billing as needed

Documentation and Reporting:



Prepare account reconciliations, manage organized customer files, and provide accurate backup documentation for audits or vendor discrepancies

Cross-Department Collaboration: Work closely with accounting, sales, service, and builder administration teams to ensure cohesive account management and timely invoicing

What you need to be successful

Experience: Prior experience in collections or credit roles is essential, with a proven ability to manage overdue accounts and negotiate payment arrangements. Experience in finance roles is an asset, and prior billing experience is strongly preferred

Communication and Problem-Solving: Strong interpersonal skills with the ability to resolve issues effectively and professionally

Teamwork and Confidentiality: Proven ability to collaborate with others while handling sensitive information with discretion

Detail-Oriented and Efficient: Strong sense of urgency and commitment to accuracy in managing tasks and processes

Technical Skills: Proficiency in computer applications, particularly Excel (intermediate to advanced level)

Availability
This is a full-time position and will require you to be available:

Monday to Friday 7:30am to 4:30pm

What to expect from us

Application review: Once you apply, our team will review your application and let you know whether you will be moving forward.

One-way video interview: If selected, you'll be invited to complete a short one-way video interview at your convenience.

In-person interview: Successful candidates will be invited to a second interview with our team.

Final decision: We'll make a final decision and give you a call to let you know the outcome

We value diverse perspectives and are committed to creating an inclusive workplace.

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📌 Credit Specialist (Calgary South) (Alberta)
🏢 Trail Appliances AB/SK
📍 Alberta