Milestone Technologies is looking for a technician with a passion for live events, audio-visual experience, and a commitment to program excellence to join our AV/VC and Event Operations Team. The AV/VC and Event Operations Team provides comprehensive event production services, and day to day AV Operations support. This role acts as the point of contact for AV operational work, including break/fix, vendor facilitation, and ‘sweeps’ of our AV spaces. Events may range from small team meetings with a straightforward video conferencing to large company-wide productions with streaming/recording/video assets.

Please note this position is located in Old Toronto and requires five days a week on-site.

Responsibilities

Own day to day AV/VC and Event Operations in the local office

Proactively monitor health dashboards across various AV services

Primary POC for AV conference room sweeps and ensure all conference rooms are functional

Collaborate and troubleshoot with Helpdesk Technicians globally

Work with AV team on operational tasks such as break/fix or in-room support

Collaborate and elevate issues in a timely manner with AV Engineering

Perform hardware/system upgrades

Review client requests and provide technical direction for the planning, scheduling, and, delivery of services

Execute AV productions as assigned, whether in the studio or a live event

Operate PTZ cameras, video switchers, digital audio mixers,



and Crestron routing systems for large and medium scale events

Manage streaming encoding and quality during live events; trim and deliver recorded events

Act as the technical POC during board meetings and high-profile conference calls

Oversee vendor technicians on larger scale events

Contribute to management and documentation of on-site equipment and protocols

Skills

HS Diploma or GED required

Minimum 2+ years of AV/Event production in a corporate environment

Minimum 5 years experience with AV/VC Event Support

Preferred knowledge of tools:

Video conferencing - Google Meet, Zoom, Teams, etc.

Slack, Domotz, Crestron, XPanel, Google Admin, Robin, Logitech Sync, Rockbot

Experience owning an event end to end from event request to technical execution

Operational experience with event production equipment such as soundboards, audio mixers, camera controllers, video switchers, streaming codecs, microphones, etc

Working knowledge of editing software, basic cinematography, and lighting

Previous experience in customer-facing or client support role

Versed in Apple OS, presentation software like Keynote, and PPT

Ability to navigate and troubleshoot AV Signal Flow

Ability to lead and respond to changes in a short time frame; stay cool under pressure

Excellent interpersonal and communication skills

Love of video production and everything that comes with live productions

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📌 AV/VC Onsite Support Technician (Ontario)
🏢 Milestone-Technologie
📍 Ontario