Monitor AI operations for BMO Virtual Connect from a remote Canada position, using analytics and data-driven decision-making to improve performance.
BMO seeks a Manager, AI Operations to support conversational analytics and natural-language IVR. The role works across product, technology, analytics, and risk teams. It supports effective operations, measurable business value, and enterprise standards through monitoring, reporting, governance, and stakeholder coordination.
Key Responsibilities: Support AI initiatives, planning, and strategic priorities
Monitor performance and analyze operational results
Recommend improvements based on operational analysis
Prepare regular and ad hoc reports and dashboards
Coordinate stakeholders and manage complaint escalations
Requirements: Typically five to seven years of relevant experience
Related post-secondary degree or equivalent education and experience
Operational experience and interest in artificial intelligence
Solid communication, collaboration, and analytical skills
Availability Monday to Friday, nine a.m. to five p.m. Eastern Time
Bring operational experience, AI interest, reporting expertise, and analytical judgment to BMO Virtual Connect’s AI operations.