Our client is seeking a highly organized and detail-oriented Administrator & Service Representative. This role is ideal for a motivated individual who thrives in a fast-paced, professional environment and takes pride in delivering accurate, high-quality administrative and client service support.

The Administrator & Service Representative plays a key role in the day-to-day administration of group benefit plans. This individual will ensure plans are managed efficiently, accurately, and in full compliance with applicable regulations while delivering exceptional service to clients and internal stakeholders.

Key Responsibilities

Administer and maintain group benefit programs including health, dental, vision, life, and disability plans

Manage employee benefit enrolments, updates, terminations, and claims support

Ensure compliance with all regulatory and contractual requirements related to group benefits

Act as a primary point of contact for client and employee benefit inquiries

Liaise with insurance carriers, plan administrators, and internal advisors regarding plan updates, renewals, and changes

Assist with renewal processes, rate negotiations, and implementation of plan changes

Conduct periodic audits to ensure accuracy of benefit data and plan administration

Prepare and distribute plan summaries, enrolment materials, and related documentation

Maintain accurate and up-to-date digital and physical records

Support the implementation of new benefit programs and initiatives

Provide general administrative and service support to the team as required

Skills & Qualifications





Bachelor’s degree in Business Administration, Human Resources, or a related field preferred

Minimum 2 years of experience in administration, financial services, insurance, or a related professional environment

Strong understanding of group benefits and insurance administration considered an asset

Excellent organizational skills with exceptional attention to detail

Strong written and verbal communication skills

Ability to manage multiple priorities and meet deadlines in a fast-paced environment

Qualified, client-service oriented mindset

Ability to work both independently and collaboratively within a team

Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint

What They Offer

Competitive salary with comprehensive health benefits and life insurance

Company-matched retirement savings plan

15 days of paid vacation to start

5 personal days for rest, wellness, or unexpected life moments

Education program covering 100% of eligible certifications, courses, and programs

Early paid Fridays — wrap up your workday at 4 p.m.

3 hours of monthly Flex Time to use as needed

Seasonal winter and summer retreats for team connection and enjoyment

Spring car washes and detailing

Company events

Company pension

Dental care

Employee assistance program

Extended health care

Life insurance

On-site gym

On-site parking

Paid time off

RRSP match

Wellness program

Salary range anticipated to be between: $50,000 - $70,000/year + benefits.

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📌 Administrator & Service Representative (Ontario)
🏢 Northern Employment Solutions
📍 Ontario