Drive renewals and expansion at BioRender as a Mid-Market Customer Success Manager in a remote-first setting. Shape customer value through strategic SaaS account leadership.
This experienced, commercially minded Customer Success Manager owns customer outcomes across scientific, operational, and procurement stakeholders. You will manage retention, adoption, expansion, and renewals while working independently with ownership and autonomy. The role connects BioRender’s platform to scientific workflows and institutional needs.
Key Responsibilities: Own a Mid-Market book of business and long-term retention
Build trusted stakeholder relationships across scientific and operational teams
Identify renewal risks, growth opportunities, and expansion strategies
Drive platform adoption and customer value realization
Collaborate with Sales, Product, Marketing, and Support
Requirements: 3–5+ years in Customer Success, Account Management, or SaaS
Experience managing renewals, pricing negotiations, and contract execution
Success generating revenue through expansion and upsell opportunities
Ability to engage senior scientific and operational stakeholders
Willingness to travel as needed, up to 20%
Apply your commercial judgment, stakeholder expertise, and SaaS customer success skills to advance BioRender’s scientific communication mission.