Apply collection procedures and member-service skills as a Collections Officer I managing delinquent accounts for UCCU. This role requires accurate, professional communication.
As a Collections Officer I, you will review delinquent member accounts involving consumer debt, real estate loans, and other obligations. You will contact members, develop repayment solutions, and continue collection efforts until resolution. The work supports UCCU’s interests while following Credit Union policies and legal requirements.
Key Responsibilities: Review delinquent accounts and determine probable account-status reasons
Contact members by phone, email, text, and other methods
Use dunning strategies to collect delinquent accounts promptly




Document collection activity accurately and communicate with management
Recommend counseling, charge-offs, attorneys, or bankruptcy referrals
Requirements: High school graduation or equivalent education
Knowledge of collection procedures, laws, and regulations
Understanding of Credit Union loan products and policies
Strong verbal and written communication skills
Accuracy, attention to detail, and confidentiality
Bring skilled member service, collection knowledge, and detailed documentation skills to UCCU’s delinquent-account management work.

#J-18808-Ljbffr

📌 Credit Union Collections Officer (British Columbia)
🏢 Love Where You Work
📍 British Columbia