Job Summary
The External Affairs Commission deals with student issues related to advocacy for students on a university, municipal, provincial, and federal level. In this pursuit, the Commission lobbies and advocates internally within the university administration while also lobbying externally to raise awareness about government policies regarding post-secondary education, as well as municipal issues pertaining to student life. The Academic Affairs Manager acts as a resource to the Academic Grievance Centre, AMS member societies, and students-at-large, and works on a variety of academic advocacy initiatives.

Competencies

Cultural Sensitivity

Accountability

Attention to Detail

Communication

Problem Solving

Conflict Management

Time Management

Public Relations

Job Duties

Develop a thorough understanding of academic appeals processes and academic regulations at Queen's to act as a resource to the Academic Grievance Centre, AMS member societies, and students-at-large as necessary

Respond to student inquiries directed to the Academic Grievance Centre as required through the academic year

Disseminate information to the student body regarding academic appeals, and other academic administration procedures or concerns as they arise

Assist with or assume academic advocacy initiatives directed at Queen’s administrators as delegated by or in collaboration with the Commissioner of External Affairs

Ensure that volunteers and/or employees adhere to all health and safety regulations

Monitor volunteer and/or employee performance to mitigate disciplinary action in accordance with established procedures and notify Commissioner of any issues that arise





Exhibit a working knowledge of volunteer's portfolios while ensuring work is being performed according to established standards

Ensure all student needs are addressed and handled professionally

Assist with new volunteer training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed

Maintain a calm demeanor during periods of high stress

Maintain positive working relationships with relevant stakeholders related to all portfolios

Assist the Commissioner in the development of a goal plan, budget, mid-year review, and any relevant capital expenditure proposals (EDIT)

Coordinate activities with the Commissioner by scheduling work assignments, setting priorities, and delegating work accordingly

Participate as an active member on hiring panels to keep the service adequately staffed

Ensure that all employees comply with company policies, procedures, and ethical standards

Attend and fully participate in all in person and virtual meetings

Maintain consistent communication with all relevant stakeholders, responding to e-mails in a timely manner

Complete a thorough transition process with the incoming manager that includes one on one meetings and a transition manual

Complete other duties as assigned

Job Requirements

Sound analytical thinking, planning, prioritization, and execution skills

Demonstrated time management skills

Ability to identify measures of performance and actions needed to improve or correct performance

Ability to supervise and motivate a team to achieve and exceed their goals

Ability to delegate, set expectations, and monitor progress of all direct reports

Ability to remain calm and poised in urgent situations

Work Conditions

Interaction with employees, management, and the public at large

Working in an office workplace

Operation of desktop computer and peripherals

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📌 CEA - Academic Affairs Manager (w) (Ontario)
🏢 Alma Mater Society
📍 Ontario