Options trading and margin expertise define this Advanced Services Representative role at Robinhood in Chicago, Denver, or Westlake. In-person attendance is required.
Robinhood seeks an Advanced Services Representative for its Customer Experience team. You will resolve complex customer issues, support active traders, and help users learn. The work emphasizes empathy, product expertise, data analytics, and collaboration with Product, Compliance, and Engineering teams.
Key Responsibilities: Resolve complex options and margin customer issues
Analyze customer issues and provide effective solutions
Use customer insights to identify trends
Address escalated issues while maintaining regulatory compliance
Contribute to knowledge bases, training, and onboarding
Requirements: One or more years of financial services customer experience
Active Series 7 and Series 63 licenses
Series 3 licensure within the first 120 days
Ability to de-escalate customers and collaborate cross-functionally
Familiarity with CRM tools such as Salesforce
Apply customer empathy, options knowledge, and margin expertise while improving complex trading experiences for Robinhood customers.