Job Description Job ID: 369765 Date posted: 24/10/2026 What you'll need to have '- Customer‑focused problem solver with 6+ months of retail customer service experience (returns or cashier experience an asset) - Skilled in applying Returns & Exchange policies with sound judgment, including exception handling - Solid communication and conflict‑resolution skills, able to explain policies clearly and professionally - Detail‑oriented, tech‑savvy, and effective in a fast‑paced, high‑volume environment A day in your life with us '- Accurately interpret and apply Returns & Exchange policies, using discretion while aligning with business guidelines - Resolve customer inquiries and concerns through active listening, clear communication, and problem‑solving - Communicate decisions confidently and empathetically to ensure a positive customer experience - Process transactions accurately while maintaining inventory control and compliance - Stay informed on policy updates, product knowledge, and service performance targets - Collaborate with team members to support overall customer relations operations Why you will love us Here at IKEA, we want to ensure that we are creating a better everyday life for the many people,



including our co-workers.

We also believe that a job should be so much more than a job.

That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development.

In addition, we offer a comprehensive Total Rewards package to all co-workers including: • Wellness days (in addition to your vacation days!) • Extended health, dental, and vision coverage (for you and your family) • RRSP with IKEA contribution matching options • Eligibility for our annual IKEA bonus incentive plan • Flexible spending account • Life insurance • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available) • Parental leave • Bereavement leave • Employee assistance program (that helps you support your mental, physical, and financial wellbeing) In the IKEA world, this position is officially referred to as Customer Experience Co-worker III The starting rate/ salary for this position is 22.76 CAD

📌 Exchange & Returns Co-worker (Coquitlam)
🏢 IKEA
📍 Coquitlam