Job Title: IT Support / Systems Administrator Job Description The IT Support / Systems Administrator will provide Level 1 and Level 2 support, manage an active ticket pipeline, and play a key role in onboarding new hires.

This role reports into IT leadership and collaborates with a small, supportive team to maintain and enhance the organizations IT environment.

Over time, the position will contribute to building and upgrading core IT infrastructure, including networking and server technologies.

Responsibilities Provide Level 1 and Level 2 technical support for end users, resolving issues related to hardware, software, applications, and network connectivity.

Manage and work through an existing pipeline of support tickets, ensuring timely, accurate, and customer-focused resolution.

Handle onboarding activities for new hires, including setting up user accounts, permissions, access rights, and required applications.

Administer and support Microsoft suite of products, ensuring users have the tools and access they need to perform their roles effectively.

Configure and manage Intune for device management, application deployment, and security policies.

Support and maintain networking components, including DNS, VLANs, switching, and routing, to ensure reliable and secure connectivity.

Assist in building out and enhancing IT infrastructure as the organization grows, including servers, networking equipment, and related systems.

Collaborate with IT leadership and team members to identify areas for improvement in systems, processes, and security posture.

Participate in infrastructure upgrade projects, contributing to planning, implementation, and testing as needed.

Document procedures, configurations, and solutions to create and maintain transparent technical and user-facing documentation.

Essential Skills 4+ years of experience in IT support and/or systems administration roles.

Strong hands-on experience with Microsoft suite of products.

Practical experience using Intune for device and application management.

Proven experience onboarding new users,



including account creation, permissions, access configuration, and application setup.

Solid understanding of networking concepts, including DNS, VLANs, switching, and routing.

Ability to manage and prioritize a pipeline of support tickets while maintaining high-quality service.

Strong troubleshooting and problem-solving skills across hardware, software, and network issues.

Effective communication skills, with the ability to explain technical concepts clearly to non-technical users.

Ability to work both independently and collaboratively within a small IT team.

Additional Skills & Qualifications Experience working with IT security concepts, tools, or processes.

Experience participating in or leading infrastructure upgrade initiatives.

Familiarity with server environments and infrastructure components.

Interest in contributing to the design and growth of IT systems and architecture over time.

Work Environment The role operates within a growing, technology-focused environment where IT plays a critical part in supporting day-to-day operations and long-term scaling.

You will work closely with IT leadership and at least one additional team member who provides part time support, creating a collaborative setting with shared responsibilities.

The environment includes a mix of end-user support, device management through Intune, and networking technologies such as routers, switches, DNS, VLANs, and routing.

As the organization continues to expand, you will be involved in evolving the infrastructure, including Windows-based servers and related systems.

The position may involve a combination of desk-based work, remote support, and hands-on configuration of equipment,



with a focus on maintaining a professional, reliable, and secure IT environment.

Job Type & Location This is a Contract position based out of Burnaby, BC.

Pay and Benefits The pay range for this position is $28.00 - $35.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Job Type & Location This is a Contract position based out of Burnaby, BC.

Workplace Type This is a fully onsite position in Burnaby,BC. À propos d'Actalent Actalent est un leader mondial dans les services dingénierie et de sciences ainsi que dans les solutions de talents.

Nous aidons des entreprises visionnaires à faire progresser leurs initiatives dingénierie et de science grâce à laccès à des experts spécialisés qui favorisent léchelle, linnovation et la rapidité de mise sur le marché.

Avec un réseau de près de 20 000 consultants et 5 000 clients à travers les États-Unis, le Canada, lAsie et lEurope, Actalent dessert de nombreuses entreprises du Fortune 500.

Nous sommes fiers dêtre lune des 500 meilleures firmes de conception de lEngineering News-Record (ENR) pour nos services de conception en ingénierie et un lauréat du prix Clearly

Rated Best of Staffing tant pour le service client que pour les talents.

Actalent est un employeur souscrivant au principe de légalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de lâge, de la couleur, de la religion, des origines nationales, du statut dancien combattant, dun handicap, de lorientation sexuelle, de lidentité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

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📌 It Support (Burnaby)
🏢 Actalent
📍 Burnaby