Drive registration accuracy and operational efficiency at EZRA in Toronto, working hybrid with three days in the office each week. Coordinate systems, billing, and participant workflows.
As an Operational Shared Services Specialist, you will manage back-office processes within EZRA’s Operational Excellence team. Your work supports open enrolment registration management, accurate financial processing, and excellent participant experiences. You will partner with Customer Success, Billing, Configuration, and Tech teams.
Key Responsibilities: Own end-to-end registration and launch management
Manage coaching program extension requests globally
Process orders and forecast open enrolment revenue accurately
Coordinate workflows and resolve client challenges cross-functionally
Document processes using Confluence
Requirements: Three or more years in back-office or administrative work
Solid attention to detail and organizational skills
Experience working with technical systems
Understanding of purchase orders and payment methods
Ability to follow and document processes
Apply your registration management, financial processing, and cross-functional coordination skills to support EZRA’s global operations in Toronto.