Lead complex travel investigations through root cause analysis and data research in a manager position supporting customer issue resolution. Apply travel systems knowledge across operational challenges.
The Manager, Travel Research & Analysis leads investigations involving complaints, booking issues, supplier disputes, platform defects, and operational breakdowns. This manager analyzes records, logs, transactions, and communications to determine causes and recommendations. The work coordinates Product, Technology, Operations, Supplier Management, Finance, and Customer Service teams while improving resolution consistency.
Key Responsibilities: Investigate complex complaints, booking issues, disputes, and platform defects
Analyze records and communications to identify root causes
Recommend corrective actions and document detailed case histories




Coordinate escalated customer issue resolutions and remediation
Present trends, metrics, and recommendations to senior leadership
Requirements: Bachelor’s degree or equivalent experience in a relevant field
Seven or more years in travel operations or analysis
Experience conducting root cause analysis and resolving complex issues
Strong analytical, problem-solving, communication, and presentation skills
Skilled spoken and written English communication
Use travel research, operational analysis, and stakeholder management to resolve complex issues and strengthen customer outcomes through Aspire Lifestyles.

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📌 Travel Operations Research Manager (Manitoba)
🏢 International SOS group
📍 Manitoba