AFloor Supervisor oversees the activity of the dealers on the table games. He/she works in liaison with the dealers and Pit Managers to handle customer concerns, address game issues and provide quality customer service.

Core Competencies

Customer Service

Leadership and Decision Making

Communication

Teamwork

Job Duties

Supervises and monitors activity of the dealers on the table games. No more than two types of games at one time.

Participates in various aspects during opening and closing of the casino table games.

Reports errors and procedural irregularities in game operations.

Helps “New Players” understand rules of play, as well as basic play of the different table games.

Top priority is the security of the gaming floor ensuring house and AGLC rules are adhered too.

Assist with providing great customer service, handles all concerns and offers solutions.

Works as a liaison between the dealers and Pit Managers.

Maintain lists for guests waiting to play busier games

Assist with bi-weekly payroll including new hires, terminations, transfers, leaves of absence, etc.

Assist with attendance reports ensure accurate and timely processing of recent hires, terminations, merit and promotional increases.





Make recommendations and assist with coaching the dealers by promoting best practices and standards ensuring quality service is provided.

Participates in formulating and administering company policies, commendations, performance, discipline, evaluations and reviews

Other duties assigned by the Pit and Games Managers

Requirements

Must be registered with AGLC

Must be 18 years of age or older

Must be able to work shift work including weekends and evenings

Knowledge of all table games (with exception of craps, poker and Pai Gow tiles)

Must be experienced with problem solving, people skills, communication skills

Confidentiality and professionalism are essential

Must be able to exercise considerable supervisory discretion and make independent decisions

Aptitude for exceptional customer service is a must

Excellent working knowledge of policies and procedures.

Must maintain a professional appearance, demeanor and approach at all times and will be flexible to work evenings and weekends as business needs dictate.

Effective listening abilities and abilities to make strong judgment calls.

Work Conditions

Standing and/or sitting for prolonged period of time.

Reaches, bends, squats and lifts.

Working in a fast-paced customer service environment

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📌 Floor Supervisor (Alberta)
🏢 Pure Canadian Gaming
📍 Alberta