Design scalable onboarding programs with instructional design and learning technology expertise for stronger product adoption and customer success. Support customers through virtual and in-person learning experiences.
As an Onboarding and Training Specialist, you will create customer programs for law firms, academic institutions, and enterprise clients. You will serve as a product subject matter expert for Unity, E-core, UEM, ACL, and similar solutions. The work supports product launches, customer enablement, and long-term retention.
Key Responsibilities: Design scalable onboarding experiences for wide-ranging customer segments
Develop plans for implementations, migrations, and transitions
Deliver demonstrations and virtual or in-person training
Create LMS content, tutorials, videos, and learning paths




Measure effectiveness through feedback, usage data, and metrics
Requirements: Two-plus years working with Unity products or similar solutions
Customer onboarding experience in SaaS or software environments
Strong instructional design and curriculum development capabilities
Proficiency with LMS and content creation tools
Excellent communication, facilitation, and stakeholder management skills
Apply your onboarding, instructional design, and product expertise to create measurable learning experiences for customers and internal stakeholders.

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📌 Customer Onboarding Training Specialist (Ontario)
🏢 Dye & Durham Talent Team
📍 Ontario