Job TitleIntake and Navigation CounsellorEmployment termsRegular full-time, 35 hours per week (1.0 FTE). Evening and weekend hours may be expected.Salary range$56,547.00 - $67,252.00 per year along with extended health benefits and HOOPP pension plan.Expected start dateApril 7, 2026Number of positions1Reporting toManager of Primary Health CareLocationsFlemingdon Health Centre – 10 Gateway Boulevard, Toronto, ON; 5 Fairview Mall Drive, North York, ONApplication deadlineApril 6th, 2026Vacancy statusExisting PositionUnionized PositionYesPosition SummaryThe Intake Counsellor conducts intake into our primary and allied health care services, provides information on a wide range of support services, and makes referrals within and outside of Flemingdon Health Centre.Duties & ResponsibilitiesGeneralProvide culturally sensitive services to clients in person and virtuallyComplete accurate documentation, including in Flemingdon’s Electronic Medical Record, Practice Solutions (PSS)Provides reports as needed/requiredIntake – New ClientsProvide intake assessment and support to people living in the catchment areaScreen, enroll and orient recent clients to the health centre services and programsProvide information and supportive services to other referring agents, and liaise closely with other service providers to ensure optimum delivery of servicesNavigation and Case Management SupportRefer callers and community members to appropriate community resources and servicesProvide navigation support to clients as neededProvide brief crisis counselling to clients and community membersTriage and support incoming requests for services and support Social Work team as required within the scope of the roleCommunity OutreachPromote Flemingdon Health Centre to external neighbourhood agencies and build strong working relationships with community agenciesInternalCoordinate child‑minding servicesCoordinate interdisciplinary educational seminarsMembership in FHC Committees and working groupsOther tasks as required/assigned by ManagerSkills & QualificationsBSW or equivalent education and experience in a community healthcare settingAnalytical skills to identify and resolve problems, assess client needs, formulate recommendations, develop appropriate service contracts, and determine actions to address the needs of the clientDecision‑making skills to determine action requiredCrisis intervention skillsExcellent communication skills, both written and verbalExcellent organizational and coordination skills to respond to fluctuating workloads and respond immediately to crisesExcellent interpersonal skills to liaise with community professionals and FHC staffSocial and multicultural sensitivity with a strong sense of anti‑oppression, anti‑racism principlesWorking Conditions & Physical RequirementsIncumbent will be expected to work some evenings and/or weekend hours based on organizational demands and community needs.NoteThis is a bargaining unit position with UFCW. Terms may be altered as a result of collective bargaining. For more details on benefits and entitlements, please refer to our collective agreement.EEO StatementWe encourage applications from individuals who can identify with the diverse communities we serve. Only those selected for an interview will receive an acknowledgement. A criminal background check (Vulnerable sector) will be conducted for this position. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance. FHC does not use Artificial Intelligence in their recruitment process. If you believe any job posting is fraudulent, please call our office: Flemingdon Health Centre at 10 Gateway Boulevard in Toronto.#J-18808-Ljbffr

📌 Intake Counsellor - $56,547 - $67,252 A Year (Toronto)
🏢 Flemingdon Health Centre
📍 Toronto