Lead bilingual FR/EN managed services delivery at PwC, using ITSM expertise and client leadership to meet expectations and service-level agreements.
As a Manager in Managed Services, you will oversee daily operations for application, infrastructure, and AI contracts. You will coordinate consulting groups, clients, delivery teams, and partners while applying ITIL support processes. The work includes service quality oversight, client communication, performance reporting, financial management, and transition activities.
Key Responsibilities: Manage daily operations across managed services contracts
Track tickets, resolutions, hours, and service-level agreement performance
Lead team huddles and mentor delivery teams
Communicate issue progress and ticket closures
Facilitate client, staff, and partner escalations
Requirements: Six or more years in a technology workplace
Consulting and managed services experience
Knowledge of ITIL support processes
Experience with end user support and front office applications
ITILv3 or v4 Foundations certification preferred
Apply your managed services leadership, ITSM knowledge, and bilingual communication skills to support PwC client outcomes.