Lead Jobber’s IT Operations team in Edmonton or Vancouver, combining help desk leadership, automation, and workplace technology four days weekly.
As Manager, IT Operations, you will lead IT Coordinators while improving support for Jobberinos across Edmonton, Toronto, Vancouver, and Kitchener-Waterloo. You will oversee help desk performance, hardware lifecycle management, office IT, and AI-assisted service channels. The role partners with Employee Experience, IT Engineering, People, Finance, Security, vendors, and facilities.
Key Responsibilities: Lead, coach, and manage the IT Coordinator team
Own help desk health, service levels, trends, and experience
Improve recurring support through root-cause fixes and automation
Manage hardware provisioning, inventory, shipping, and lifecycle




Support offices, meeting rooms, and company-wide all-hands
Requirements: Help desk experience with ITSM, ITIL, Jira, queues, and SLAs
Support-team leadership with coaching and accountability experience
Hands-on hardware procurement, inventory, and lifecycle management
Office IT and AV support experience for large live events
Availability in Edmonton or Vancouver four days weekly; travel approximately 10%
Bring help desk leadership, hardware expertise, and automation focus to Jobber’s expanding IT Operations function.

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📌 IT Operations Manager Help Desk Automation (British Columbia)
🏢 Jobber
📍 British Columbia