Welcome guests at Thermea Spa Village near Winnipeg while explaining thermotherapy, reservations, and services. Deliver courteous assistance across every spa visit.
Reporting to the Manager of Operations, the Guest Experience Associate welcomes, assists, and advises customers. You will explain thermotherapy perks, answer facility inquiries, process payments, and promote regional tourism. The position also supports cleanliness, amenities, capacity monitoring, and sauna flow. Customer service excellence guides this ambassadorial work.
Key Responsibilities: Welcome and professionally register guests
Answer questions about services and facilities
Assist reservations and process payment methods
Maintain cleanliness, amenities, towels, and toiletries
Monitor capacities, sauna flow, and related site duties
Requirements: High school diploma
One year customer service experience is an asset
Clear communication with customers, managers, and associates
Ability to stand long periods and lift up to 30 pounds
Ability to work outdoors throughout the year
Apply customer service, communication, and thermotherapy knowledge while representing Thermea Spa Village and supporting guests near Winnipeg.