Lead H&M;’s omni customer experience through retail operations, commercial execution, and team development. This store-based leadership role centers on sales, service, and standards.
As Store Manager, you oversee the full store team and maintain visual and commercial standards. You analyze sales and budgets, optimize results, and build an inclusive culture. Your responsibilities span customer service, fashion awareness, scheduling, talent development, security, and daily operations.
Key Responsibilities: Lead total omni customer experience and commercial curation
Analyze sales and budgets, creating optimization plans
Recruit, onboard, coach, and develop store talent
Maintain fashion presentation, stock levels, and garment care
Ensure operational, security, legal, and administrative routines
Requirements: Relevant leadership experience with responsibility for others
Retail management and retail operations experience
Confidence coaching teams and supporting development
Effective communication and close team collaboration
Analytical problem-solving and statistics management capability
Bring retail leadership, sales analysis, customer service, and team development expertise to H&M; store operations.