Deliver distinctive guest experiences at the hotel front desk using polished communication, registration expertise, and attentive service throughout each shift.
Reporting to the Front Desk Manager, the Guest Experience Ambassador welcomes guests and supports efficient, personable front office operations. The position handles reservations, check-ins, checkouts, payments, guest requests, and confidential records. It also coordinates with housekeeping and other hotel departments to meet pre-arrival requirements and resolve concerns.
Key Responsibilities: Greet, register, acknowledge, and assign rooms to arriving guests
Process check-ins, checkouts, payments, vouchers, and paid outs
Answer calls, route messages, and manage wake-up requests




Coordinate housekeeping communication for pre-arrival guest requirements
Resolve guest concerns and report service issues to leaders
Requirements: Minimum one year of boutique or premium hotel front desk experience
Hotel and Restaurant Management degree preferred
Knowledge of front desk, housekeeping, and hotel procedures
Proficiency with computer applications such as Google Workspace
Flexible schedule with overnight shift availability
Bring front desk experience, explicit communication, and guest-focused judgment to hotel registration, service recovery, and daily operations.

#J-18808-Ljbffr

📌 Hotel Front Desk Guest Ambassador (British Columbia)
🏢 Civic Hotel
📍 British Columbia