Lead sales performance and customer experience at Michaels in Barrie, Ontario, using retail leadership and customer-focused coaching every day.
The Sales Manager oversees front-end and service operations while supporting sales and service KPIs. You will assist the Store Manager with SOPs, Company programs, policies, and standards. The position also develops team members through onboarding and ongoing skill-building across assigned departments.
Key Responsibilities: Champion a high-performing selling culture across the store
Coach Customer Experience and ART of Selling behaviors
Provide Manager-on-Duty coverage and floor leadership
Oversee Balloons, birthday parties, and in-store events
Coordinate BOPIS and Same Day Delivery fulfillment
Requirements: Three or more years of retail leadership experience
Ability to remain standing and move throughout the store
Ability to lift, carry, push, and pull merchandise
Ability to climb ladders or step stools
Availability for nights, weekends, and early mornings
Apply retail leadership, sales coaching, and operational discipline to support Michaels customers and teams in Barrie.